Training Course: AS02 - Award in Administration Skills - Your first job in the office!

Course Description: This course provides students with tools to help them reflect on their own skills and equip them with the fundamental skills necessary to enter the workplace in an administration role. All organisations have a need for people with quality administration skills, and this course aims to build learners confidence by utilising concepts learnt, empowering them to feel they can confidently increase their skill set.

EQF/ MQF Level: Level 2                                                       ECTS per course: 1

Mode of Delivery: Traditional/ Face to Face                        Total Hours: 25 hours

Mode of Attendance: Part Time                                           Language: English  

Programme Duration: 1 Week   

Target Audience: 16-18, 25+,

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Target Group: This course is aimed at learners 16+; it can, however, be taken by any candidate wishing to improve one’s employment chances. It is particularly aimed at students, the unemployed, and those looking for better skills to improve their chances of getting their first job.

Accreditation Category: Further Education Programme

Accredited by: Malta Further & Higher Education Authority. (MFHEA).

Course Structure: This Award focuses on teaching learners the skills required for introducing the basic elements of Administration Skills:

-      Knowledge

1.     Identify the roles of the workforce in an organisational chart.

2.     List duties assigned to various job roles.

3.     Identify a company’s procedures related to the administrator’s role.

4.     List basic Health & safety rules in the office environment, including correct posture at workstations.

  Skills

1.     Discuss the duties of an effective office administrator.

2.     Explore day-to-day tasks commonly conducted by an administrator.

Competences

1.     Follow correct office procedures, utilizing up-to-date technologies and equipment.

2.     Interpret information in a company organisational chart and how duties are divided.

3.     Apply Health & Safety guidelines to all activities in the workplace.

Entry Requirements: Have a basic secondary education or school leaving certificate. Be able to communicate both orally and in writing in English.

Outline of Course: Module/ Unit Description:

This module introduces the participants to the main principles and components of working in an office setting and will set out guidelines for the participants working in an office for the first time.

-      Competences: At the end of the module or unit, the learner will have acquired the responsibility and autonomy to:

1.     Demonstrate the correct posture to adopt at workstations, using the ergonomic principles learned in class, according to Health & Safety guidelines.

2.     Use an established filing system correctly.

3.     Practice making and receiving telephone calls, using agreed-upon standards of communication.

4.     Organise stationery stocks for the smooth running of the workplace.

5.     Follow agreed procedures regarding mail distribution, including confidential information and dealing with courier services.

-   Knowledge: at the end of the module or unit, the learner will have been exposed to the following:

1.     Identify the different types of mail or communication received and select the correct distribution channels.

2.     Define the role of courier services in mail distribution.

3.     Label stationary used in an office environment.

4.     Recognise different types of information storage, both manual and electronic.

      Skills: At the end of the module or unit, the learner will have acquired the following skills:

1.     Apply agreed-upon procedures for mail opening and distribution.

2.     Demonstrate proficiency in handling incoming calls.

3.     Illustrate how to manage stationary stocks to ensure sufficient supplies.

4.     Choose the correct storage of records in a manual filing system.

5.     Choose the correct storage of records in an electronic filing system.

-      Judgement Skills and Critical Abilities:

1.     Use judgement skills to maintain the correct level of stationary stocks.

2.     Apply company policies on confidentiality when retrieving and distributing information.

-      Module Specific Communication Skills:

1.     Demonstrate verbal communication skills in handling calls in a professional manner.

2.     Reflect on any work experiences involving poor communication and identify ways of applying any new communication techniques learned.

-      Module Specific Learner Skills:

1.     Reflect on the attributes that will be crucial for a job in the office.

-      Module Specific Digital Skills and Competences:

1.     Demonstrate a basic concept of common programmes used daily in an office, such as Word, Excel.

Learning Outcomes 1: Outcome Type – Skill:

·         Apply appropriate methods of communication.

·         Display more confidence while communicating.

·    Use communication more effectively with others, especially employers, colleagues, and customers.

·         Become more self-reflective.

·         Discover any existing skills and identify skill gaps to improve their effectiveness.

Assessment: The assessment for this Award consists of two parts:

1) For the formative assessment, learners will be assessed on their participation in class, in group work, and role-play sessions, as well as the compilation of a reflective action plan.

2) For the summative assessment, participants will be assessed via a multiple-choice test.

 The maximum mark for the course is set at 100%, and to be awarded a certificate, participants will be required to achieve a minimum aggregate of 50% of the maximum mark.

Hours of Total Learning – 25:

Total Contact Hours: 8

Self-Study Hours: 15

Supervised Placement and Practice Hours: 1

Assessment Hours: 1

Course Fee: Starting from €900