Award in Customer Care
The Customer is Always Right!
Training Course: CC02 - Award in Customer Care- The Customer is Always Right!
Course Description: This course provides students with tools to help them reflect on their own skills and equip them with the fundamental skills necessary to enter the workplace in a customer service role. All organisations in the service industry have a need for people with quality customer service skills, and this course aims to build learners confidence by utilising concepts learnt and empower them to feel they can confidently add this to their skill set.
MQF Level: Level 2 ECTS: 1
Mode of Delivery: Inhouse/ Online Total Hours: 25 hours
Mode of Attendance: Part Time Language: English
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Entry Requirements |
Have a basic secondary education /school leaving certificate. Be able to communicate both orally and in writing in English.
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Learning Outcomes |
Choose the appropriate tone of voice, words, and body language expected when serving customers in the workplace. Apply jargon related to the customer service field. Apply a service mindset to deliver optimal service. Assess strengths and areas for further personal development in line with delivery of customer service. Develop one’s sense of personal worth.
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Melita Training and Resource Management
Workers’ Memorial Building
3rd Floor South Street
Valletta VLT1103
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